Is it safe to use my
credit card online at Peruhandicraft.com ?
credit card to shop at Peruhandicraft
is extremely safe. 2checkout,
employs the latest encryption technologies
to ensure that your credit card information remains private.
transactions are protected by the highest levels of security
available and ensure complete and total privacy for Peruhandicraft´s
online customers. Not even Peruhandicraft
employees have access to your credit card information.
2. How long will it take
for me to receive my order?
We send the small packages
via international priority mail and we offer to our
costumers a tracking number that the postal service
provides to us but unfortunately this tracking number is
not trackable in countries like US, Russia and UK. but
the mail service provide to us delivery confirmation.
The regular delivery time with this service takes 1 to 2
weeks. We send our regular packages of 1 pound or more
via UPS and it is full trackable worldwide and the
delivery time takes 3 to 5 days. If you want to receive
your order faster we recommend you add more of 2 small
products to your shopping cart and we will send your
products via UPS. Sometimes may be a delay of a few days
in be send your order because most of our products are
handmade and are not stored in warehouses in mass
How Peruhandicraft ship my order?
We ship our products by UPS, international Express Mail Service (EMS), a function of the Peruvian postal service operated in cooperation with postal services throughout the world. Now
we use UPS too.
do I track my orders?
If you already have your tracking number and want to find out the status of your package, you have to
enter to www.ups.com or call your local Mail Service and tell your tracking number. They will give you information about your order or you can contact us to email@example.com and we will give you the status of your order.
If you want
to find out the status of your package, you have to call
your local Mail Service and tell your tracking number.
They will give you information about your order or you
can also check your status in Peruvian Postal service
SERPOST web page:
worry if your tracking number don't work in your local
mail company it hapen because the package is
international and they just will have the tracking
number of your order when the product arrive to them.
5. Can I pay by check or
You can pay by check or by bank transfers in the case that you make a especial request of one product or if you are a wholesale customer.
Can I make a special request for a product?
Yes, we can provide you with a special product. For more information contact us to
firstname.lastname@example.org and in your request, please include much information as is possible about the product that you would like to purchase at Peruhandicraft.
7. What is Peruhandicraft´s policy on
fair trade and the payment of artisans?
The purpose of Peruhandicraft is to create a revolutionary system through which the artists and artisans of Peru can display their fine works to a global audience of prospective customers. Peruhandicraft does not charge artists any fees for listing their items on the website. Furthermore, artists remain fully independent--they are free to raise their prices, lower their prices, or remove their items from our website. By cutting out the long strings of middlemen, Peruhandicraft allows both consumers and artisans to get the most out of each and every transaction.
8. What is your policy on
returns and exchanges?
In the unlikely event that we process your order incorrectly or ship you a defective item, we will take back that item and replace with the original product, with no additional charge.
Please read our
Some countries of Europe add a
minimun tax for customs to the
importations, For that motive we
send to our customers an invoice for
less to reduce to the minimum or
avoid pay customs fees. Aditional
charges as duty fees are not
responsability of Peruhandicraft.com
9. What if I do not receive my order?
Be sure to indicate the correct mailing address when you are filling out your order form. Peruhandicraft is not responsible for items that have not been received due to an incorrect address or change of address. If you have not received your order and would like to check the status, please contact our Customer Service Department at
email@example.com (be sure to note your order number and
e-mail address, and verify the correct mailing address). A customer service representative will check our records to determine when your order was processed and mailed.
10. Will Peruhandicraft ever give out my personal information to third parties?
Peruhandicraft wholeheartedly respects your privacy and thus will never release any personal information (including your home address, e-mail address, and phone number) to any third party. Peruhandicraft
is 100% Privacy Guarantee.
11. How can
tell the actual size of a product?
As you know, pictures can be deceiving. For that reason, it is very
important that you look at the size of a product before making a
decision about whether to purchase it. you should be very
careful when picking out products. We want to offer you the best
possible perspective of a product's appearance and detail, and
sometimes this comes at the expense of providing a true
representation of the product's actual size. All products do come
with size and weight specifications, however, so be certain to make
that one of the things you check when viewing a product.
12. Terms of
use and Copyright
All content included on the www.peruhandicraft.com® website
including but not exclusive to text, graphics, logos, images,
slogans, button icons, and software is the property of
www.peruhandicraft.com® or its content suppliers, and is protected
by US, Peruvian and International copyright laws. All copyrighted
material exclusive to www.peruhandicraft.com® domain or
www.peruhandicraft.com® website contents, past and present, are also
purchased, protected, and owned by www.peruhandicraft.com® L.L.C.
Software used and owned by www.peruhandicraft.com® are also
protected by US, Peruvian and International copyright laws. The
content and software thus may be used only as a browsing and
shopping resource. All other uses, including but not limited to the
reproduction, modification, distribution, transmission,
republication, display or performance of any of the material or
contents on this site, owned by www.peruhandicraft.com® and/or
Peruhandicraft.com®.com is strictly prohibited and will be
prosecuted to the full extent of the law. www.peruhandicraft.com®'s
trademarks, certifications, and service marks or other trademarks
and service marks owned by www.peruhandicraft.com® may not be used
in connection with any product or service that is not
www.peruhandicraft.com®'s in any manner that is likely to cause
confusion among customers or in any manner that discredits
13. Products are individually handmade
As all of our products are individually handmade, all sizes given must be considered as approximations, and minor imperfections and slight variations in color or design from items depicted should be expected.
We are not responsible if you do not receive
your order if you provide us a wrong address. We sent all our
package by certificate mail that mean the someone have to sign at
the moment to receive the package. If you think that you or other
will not be at the address that you provide us to receive the
package please contact us to send the package by other service if
you do not do that we are not responsible if you do not receive your
order. If you will move to other address and you don't tell us, we
are not responsible if you do not receive your order. The mail will
try to deliver the package until 3 times in the address that you
provide us but if not find any person at the address, we are not
responsible if you do not receive your order. If you have any
questions, please contact us at service department by email at
Peruhandicraft.com only charges customers what it costs
us to ship products to you. It is your responsibility to
determine any additional costs such as, but not limited
to customs import duties, brokerage fees, local delivery
charges, etc. Peruhandicraft.com makes every effort to
value shipments as low as we can and we always mark
shipments as "GIFT" while reporting enough value to
cover insurance on shipments that have insurance. If a
package is refused for any reason and returned to us,
any subsequent delivery charges will NOT be refunded. If
customer provides an invalid address when ordering, all
shipping charges are the customer’s responsibility
including fees charged to Peruhandicraft.com to have the
package returned to us, and re-shipment fees to return
the package to you if you so choose.
Please note that many packages are delayed by customs in
the receiving country, so shipping times are estimated.