1. Is it safe to use my credit card online at Peruhandicraft.com ?

Using your credit card to shop at Peruhandicraft  is extremely safe. 2checkout, employs the latest encryption technologies to ensure that your credit card information remains private.

www.ccnow.com transactions are protected by the highest levels of security available and ensure complete and total privacy for Peruhandicraft´s online customers. Not even Peruhandicraft  employees have access to your credit card information.

2. How long will it take for me to receive my order?

We send the small packages via international priority mail and we offer to our costumers a tracking number that the postal service provides to us but unfortunately this tracking number is not trackable in countries like US, Russia and UK. but the mail service provide to us delivery confirmation. The regular delivery time with this service takes 1 to 2 weeks. We send our regular packages of 1 pound or more via UPS and it is full trackable worldwide and the delivery time takes 3 to 5 days. If you want to receive your order faster we recommend you add more of 2 small products to your shopping cart and we will send your products via UPS. Sometimes may be a delay of a few days in be send your order because most of our products are handmade and are not stored in warehouses in mass quantities.

3. How Peruhandicraft ship my order?

We ship our products by UPS, international Express Mail Service (EMS), a function of the Peruvian postal service operated in cooperation with postal services throughout the world. Now we use UPS too.

4. How do I track my orders?

If you already have your tracking number and want to find out the status of your package, you have to enter to www.ups.com or call your local Mail Service and tell your tracking number. They will give you information about your order or you can contact us to peruhandicraft.com@gmail.com and we will give you the status of your order.

If you want to find out the status of your package, you have to call your local Mail Service and tell your tracking number. They will give you information about your order or you can also check your status in Peruvian Postal service SERPOST web page:

http://clientes.serpost.com.pe/Web-Original/IPSWeb_submit.htm

Please don't worry if your tracking number don't work in your local mail company it hapen because the package is international and they just will have the tracking number of your order when the product arrive to them.

5. Can I pay by check or bank transfer?

You can pay by check or by bank transfers in the case that you make a especial request of one product or if you are a wholesale customer. 

6. Can I make a special request for a product?

Yes, we can provide you with a special product. For more information contact us to info@peruhandicraft.com and in your request, please include much information as is possible about the product that you would like to purchase at Peruhandicraft.

7. What is Peruhandicraft´s policy on fair trade and the payment of artisans?

The purpose of Peruhandicraft is to create a revolutionary system through which the artists and artisans of Peru can display their fine works to a global audience of prospective customers. Peruhandicraft does not charge artists any fees for listing their items on the website. Furthermore, artists remain fully independent--they are free to raise their prices, lower their prices, or remove their items from our website. By cutting out the long strings of middlemen, Peruhandicraft allows both consumers and artisans to get the most out of each and every transaction.

8. What is your policy on returns and exchanges?

In the unlikely event that we process your order incorrectly or ship you a defective item, we will take back that item and replace with the original product, with no additional charge. Please read our RETURNS POLICIES.

Some countries of Europe add a minimun tax for customs to the importations, For that motive we send to our customers an invoice for less to reduce to the minimum or avoid pay customs fees. Aditional charges as duty fees are not responsability of Peruhandicraft.com

9. What if I do not receive my order?

Be sure to indicate the correct mailing address when you are filling out your order form. Peruhandicraft is not responsible for items that have not been received due to an incorrect address or change of address. If you have not received your order and would like to check the status, please contact our Customer Service Department at peruhandicraft.com@gmail.com (be sure to note your order number and e-mail address, and verify the correct mailing address). A customer service representative will check our records to determine when your order was processed and mailed.

10. Will Peruhandicraft ever give out my personal information to third parties?

Peruhandicraft wholeheartedly respects your privacy and thus will never release any personal information (including your home address, e-mail address, and phone number) to any third party. Peruhandicraft is 100% Privacy Guarantee. 

11. How can tell the actual size of a product?

As you know, pictures can be deceiving. For that reason, it is very important that you look at the size of a product before making a decision about whether to purchase it.  you should be very careful when picking out products. We want to offer you the best possible perspective of a product's appearance and detail, and sometimes this comes at the expense of providing a true representation of the product's actual size. All products do come with size and weight specifications, however, so be certain to make that one of the things you check when viewing a product. 

12. Terms of use and Copyright ©

All content included on the www.peruhandicraft.com® website including but not exclusive to text, graphics, logos, images, slogans, button icons, and software is the property of www.peruhandicraft.com® or its content suppliers, and is protected by US, Peruvian and International copyright laws. All copyrighted material exclusive to www.peruhandicraft.com® domain or www.peruhandicraft.com® website contents, past and present, are also purchased, protected, and owned by www.peruhandicraft.com® L.L.C. Software used and owned by www.peruhandicraft.com® are also protected by US, Peruvian and International copyright laws. The content and software thus may be used only as a browsing and shopping resource. All other uses, including but not limited to the reproduction, modification, distribution, transmission, republication, display or performance of any of the material or contents on this site, owned by www.peruhandicraft.com® and/or Peruhandicraft.com®.com is strictly prohibited and will be prosecuted to the full extent of the law. www.peruhandicraft.com®'s trademarks, certifications, and service marks or other trademarks and service marks owned by www.peruhandicraft.com®  may not be used in connection with any product or service that is not www.peruhandicraft.com®'s in any manner that is likely to cause confusion among customers or in any manner that discredits www.peruhandicraft.com® L.L.C.

13. Products are individually handmade

As all of our products are individually handmade, all sizes given must be considered as approximations, and minor imperfections and slight variations in color or design from items depicted should be expected.

14. Delivery Policy

We are not responsible if you do not receive your order if you provide us a wrong address. We sent all our package by certificate mail that mean the someone have to sign at the moment to receive the package. If you think that you or other will not be at the address that you provide us to receive the package please contact us to send the package by other service if you do not do that we are not responsible if you do not receive your order. If you will move to other address and you don't tell us, we are not responsible if you do not receive your order. The mail will try to deliver the package until 3 times in the address that you provide us but if not find any person at the address, we are not responsible if you do not receive your order. If you have any questions, please contact us at service department by email at peruhandicraft.com@gmail.com.

Peruhandicraft.com only charges customers what it costs us to ship products to you. It is your responsibility to determine any additional costs such as, but not limited to customs import duties, brokerage fees, local delivery charges, etc. Peruhandicraft.com makes every effort to value shipments as low as we can and we always mark shipments as "GIFT" while reporting enough value to cover insurance on shipments that have insurance. If a package is refused for any reason and returned to us, any subsequent delivery charges will NOT be refunded. If customer provides an invalid address when ordering, all shipping charges are the customer’s responsibility including fees charged to Peruhandicraft.com to have the package returned to us, and re-shipment fees to return the package to you if you so choose.
Please note that many packages are delayed by customs in the receiving country, so shipping times are estimated.